My AMX is not working
- Check the battery
- Check the display
- Check the rear motor
- Check all cables
This guide is here to guide you step by step if your bike is not working in the way you expect. We have created it to give you the power to fix the most common problems quickly and efficiently to get you back riding your AMX asap. Try each step and after each step, test your AMX. If the issue is fixed, great! If not, move on to the next step
Check the battery
Is your battery charging?
Does the battery charge correctly when you plug it in the charger.
Is your battery fully charged?
Before you move onto the next steps, make sure your battery is fully charged, the battery needs to be charged for at least 3 hours to reach full capacity. If you think your battery is not giving you the expected range, check this article.
Is your battery on?
To turn on the battery, press the red button on the battery. If your battery is on, you should be able to check the battery level. If your battery is off you won't have any LEDs lighting up when you press the battery level button.
Is the battery correctly inserted?
Your battery needs to be pushed all the way down, you should hear a click when it is set correctly. Once it's in, use the strap to its tightest hole to hold the battery in place.
Check the display
Does the display turn on?
Turn on the display with a long press on the orange button on the side. If your display doesn't turn on, check the battery checkup above. If you it is still not turning on after that, reach out to firstname.lastname@example.org
Reset your display to factory settings
Check if your display is set-up to the right settings for your bike, you can check all the settings in the article below.
Check the display error code
Press the M button on the display until it display the error code, by default the error code is E00 (No error). If your display shows any other error code, reach out to email@example.com
Does the display work when you ride the bike?
Your display should display your speed and battery level when you ride. You should also be able to see how many miles/km you've done by checking the odometer. If none of those is working, reach out to firstname.lastname@example.org
Check the levels of assist
Make sure you choose a level of assist by using the display arrows < >. There is 5 levels of assist, if you go below the assist 1, your bike won't assist you and will behave like a regular push bike.
Check the rear motor
Check the motor cable
The motor cable is located on the rear chain-stay. Check if the motor cable is fully seated, if your cable is not seated properly, the tyre can rub against the housing of the cable and cause damage to the electronic wiring.
Check that it is correctly attached, the two arrows should meet at the engraved line.
You can also do a motor reset by un-plugging the cable and leaving the bike for 10 minutes. Then plug it back.
Check the pedal sensor
Does the motor kicks when you start turning the pedals? Try pedalling forward and backward too. If your motor only kicks when you pedal backward, your bottom bracket is installed the wrong way. See article below. If your motor doesn't start when you are pealing forward, move onto the next step.
Check the walk assist mode
You can test if the motor is working by triggering the walk assist mode. To do so, lift the rear wheel so its off the ground and long press the minus arrow (<) on the display for 3 seconds. It should activate the motor. You should also see a walking assist icon on the bottom right of your display. If your motor doesn't start, move onto the next step.
Check for wheel resistance
Spin the rear wheel. Does it spins freely? If you find the wheel hard to spin, try the instructions below.
Using a 19mm spanner, check if the two rear wheel bolts are not over-tight. Untighten them so they're slightly loose, then use your fingers to have them just finger tight against the dropout. Lift the rear wheel off the ground and try the pedal assist and the walk assist mode. If the motor works again, use the 19mm spanner to tighten the bolt fully (the recommended torque is 33-45nm). If your motor doesn't start, move onto the next step.
Does your motor make any noise?
If your rear motor makes a tiny clicky noise when you try to use the walk assist mode. Or if it does makes any unusual noise, reach out to email@example.com
Check all cables
Check every cables, unplug every cable and check for any bent pin. Once you're done, carefully plug every cable, the two arrows and the groove inside each connector should help you line them up properly.
If after any of the above you are still experiencing issues, reach to firstname.lastname@example.org with a clear statement of your problem. Please attach videos and photos to help us assist you.