AMX Troubleshooting Guide (My AMX is not working)

This will guide you step by step if your bike is not working in the way you expect.

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We have created it to give you the power to solve the most common problems quickly and efficiently to get you back riding your AMX asap.

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Try each step and after each step, test your AMX. If the issue is fixed, great! If not, move on to the next step.

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Before proceeding, this guide is designed for diagnosing an AMX that is not working. Other common questions are answered in other articles below:

If your issue can not be solved with the above guides, let's get started...

Step 1: The battery

Check that the battery is charging.

Ensure the battery charges correctly when plugged into the charger and ensure the correct procedure is followed. See the guide, click here.

Ensure that the battery is fully charged.

Make sure your battery is fully charged, the battery needs to be charged for at least 3 hours to reach full capacity. If you think your battery is not giving you the expected range, check this article.

Ensure that the battery is inserted correctly.

Your battery needs to be pushed all the way down, you should hear a click when it is set correctly. Once it's in, use the strap to its tightest hole to hold the battery in place.

Turn the battery on.

To turn on the battery, press the red button on the battery.

Battery range.

Battery range is dependent on many factors. If your battery turns on and is providing electric assist to your AMX, it is functioning correctly, even if you have observed a reduction in range. We have a guide on managing your battery's range here.

Step 2: The display

Does the display turn on?

Turn on the display with a long press on the orange button. If your display doesn't turn on, ensure the battery checks have been completed correctly.