Can my bike be serviced at a normal bike shop?
Yes! Our bikes share 90% of their components with a non-electric bike with the electrical components subtly integrated within the frame and rear hub. Any bike shop will be able to service your ebike.…
Do I need any technical knowledge to assemble my bike?
Our bikes and manuals are designed so anyone can complete the assembly of their bike, regardless of their technical ability. The process has been completed by thousands of riders worldwide and our Su…
I have a puncture.
Our bikes take standard bicycle tyres. Please see the below table for the correct specification of replacement tyre / inner-tube. Inner-tube specification Tyre specification AMX CLASSIC LE / AMX STEP…
I have an issue with my ebike that isn't listed
Please send a description of your issue along with any photos or videos that demonstrate the problem to firstname.lastname@example.org and one of the Technical Team will get back to you
I want to store my bike for more than 3 months, what should I do?
Please be sure to follow the storage guide in section 20.0 of the User Manual.
My battery range has decreased
There are a variety of factors that can affect the battery range such as terrain, wind direction, temperature, rider effort and so on. Please also be aware that a new battery requires approximately 1…
My brakes feel spongy / are squeaking
The disc brakes one the AM1+ and AMX require occasional adjustment, see our handy guide below: How to Adjust Your Disc Brakes