Orders & Shipping
Are the bikes eligible for subsidies available in France?
Oui! All of our bikes are EN15194 compliant are eligible for the subsidies available in France, and a large number of our existing customers have already claimed these Your invoice will be sent by em…
Can I order using Cycle to Work schemes?
Please see our Cycle to Work Scheme page for more details. Click here.
Do you ship outside of the EU?
Shipping is available to all mainland European destinations via our online store Crowdfunding campaigns usually permit shipping worldwide audiences where courier networks are able to service this. Mo…
How much does shipping cost?
Shipping costs are calculated at checkout based on your address and the items in your Basket. The shipping cost will be shown on the checkout page before you confirm your payment details.
How will my ebike arrive?
This depends on the model you have chosen: AM1: Assembling an AM1 is easy. No specialist expertise is required and the process has been completed by thousands of riders worldwide. We provide clear in…
When will my order arrive?
If you've pre-ordered an AMX on the website the relevant delivery estimate is shown on the product page. You can check the delivery on the links below: AMX CLASSIC AMX STEP Backers of the AMX Crowdfu…
Where do you ship?
Shipping is available to all mainland European destinations via our online store. Crowdfunding campaigns usually permit shipping worldwide audiences where courier networks are able to service this. M…
Will I receive a Tracking Number for my delivery?
When your order is dispatched you will receive an email containing your courier Tracking Number which allows you to monitor delivery.